Collaborate with Student Support to avoid duplication

Description

Somewhat disorganized thoughts:

Per the doc team's OKR to focus on learners, the doc team could work with student support to discover where the pain points are.

Currently, the student Help Center and the learner docs cover some of the same information—the Help Center in FAQ format and the learner docs in regular format.

To avoid duplication, it might make sense for the Help Center to contain references to the learner docs instead of written-out answers to questions.

The Help Center has some information that the learner docs don't have. We should figure out how to make sure that the learner docs have all the information the HC has. (Is it possible to look at HC topics on the back end and sort by newest topics?)

Useful references from Hackathon (6-7 Oct 16):

FAQ and Learner Docs notes

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Status

Assignee

Unassigned

Reporter

Sylvia Pearce

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Epic Name

Learner Support Collaboration
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