Edit English-only note from Support link on edx.org

Description

On the left side of any LMS page (including the dashboard), there's a "Support" button. The modal that opens when you click this button includes the following:

Please note: The edX support team is English speaking. While we will do our best to address your inquiry in any language, our responses will be in English.

This hasn't been true for a while and would be a quick fix.

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Activity

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Sylvia Pearce
September 26, 2016, 3:58 PM

Yes, I was planning to involve the support team.

Derek Hixon
September 26, 2016, 5:03 PM

This actually is pretty much true. We're actively recruiting for Laura's replacement - but even when hired we'd have one person out of sixteen that did support in a different language than English (Spanish).

As a suggestion I've added 'primarily' which implies other languages are supported without explicitly calling out which ones.

"The edX support team is primarily English speaking. While we will do our best to address your inquiry in any language, our responses will be primarily in English.

Alison Hodges
September 27, 2016, 7:20 PM

A/C: add "primarily" per Derek's suggestion above.

Alison Hodges
October 3, 2016, 5:53 PM

edx-platform/lms/templates/help_modal.html

Carol Tong
November 22, 2016, 10:18 PM

Will not do

Assignee

Unassigned

Reporter

Sylvia Pearce

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