Part 2: Reduce duplication, unify message for the Support Help Center and the Learner's Guide

Description

This story continues the effort begun in to update topics in the help center FAQ and find ways to improve the learner's guide.

The Help Center that was set up in Summer 2015 is an FAQ-style resource for learners on edx.org only. Now that the Learner's guide is available

  • find areas where info is only available in one of these resources

  • find areas where there is overlap

  • assess whether additional information should be available in the learner's guide, the help center, or both

  • assess whether cross referencing is appropriate for readers to get more information (this will be from the help center to the guide, and not vice versa)

  • resolve discrepancies through testing and SMEs

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Status

Assignee

Unassigned

Reporter

Alison Hodges

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Story Points

3

Priority

CAT-3
Configure