Issue with program record - learner receiving incomplete even though he has earned the certificate

Description

Learner Techee for course https://courses.edx.org/courses/course-v1:IBM+DS0720EN+3T2019/progress - earned the certificate and has a valid photo ID - his program record is showing as incomplete and he does not have the cert for the course even though he earned it - he is getting an error message that he needs a current photo ID

Steps to Reproduce

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Current Behavior

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Expected Behavior

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Reason for Variance

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Release Notes

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User Impact Summary

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Activity

Show:
Libby Bowen
February 26, 2021, 11:54 PM

Resolved

Jira Misc Workflow Extensions
February 26, 2021, 9:39 PM

Hi ,
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No Action Needed

Assignee

Unassigned

Reporter

Rebecca Barrett

Reach

Individual(s)

Impact

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Platform Area

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Customer

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Partner Manager

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URL

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Contributor Name

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Groups with Read-Only Access

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Story Points

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Actual Points

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Category of Work

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Platform Map Area (Levels 1 & 2)

Learner Experiences - Learning Dashboards

Platform Map Area (Levels 3 & 4)

Program Dashboard

Priority

CAT-3