course-v1:MITx+8.01.2x+2T2020 - no content visible in edX app iOS

Description

There is no content visible in the edX app (iOS). I am not sure about Android. I have attached a screenshot, there is no content/video visibility.

However, the content is visible in the web browser.

Epic Link

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Activity

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Poornima Hanumara
February 24, 2021, 1:13 PM

After looking at the comments in the ticket linked by Khalid in the comment above, it looks like this solution here is to either

  1. reimport the courses in production

  2. have documentation in the course page that these courses are not supported in the mobile apps

1 is preferred, but I think the course team should decide the feasibility of it.

Closing this ticket for now. Please reach out if you have any concerns/feedback.

Mian Khalid
February 10, 2021, 8:19 AM

this has been a long-standing issue with some specific MIT courses that was never resolved. More details on this issue can be seen on this ticket:

p.s. the ticket has a lot of comments with lots of details and updates from people that worked on this issue, so, I’ve updated its description with the gist of the discussion and outcomes.

p.p.s. I’m not really sure if and how we can fix this issue given the heavy discussion on the aforementioned ticket. So, definitely looking for some thoughts on how we can move forward with it.

Mian Khalid
February 10, 2021, 6:27 AM

This never occurs for staff accounts, only learner accounts see this issue.

Colin Brash
February 8, 2021, 6:43 PM

I tested a bit more: I do get the error with my personal account, but not with my cbrash-edx account. Maybe this will help diagnose the issue!

Poornima Hanumara
February 8, 2021, 3:12 PM

I'm on iOS 14.3 and edX 2.24.3, and can reproduce this Tried a couple of other MIT courses which loaded fine on the same device.

Won't Do

Priority

Unset

Assignee

Unassigned

Fix versions

None

Sprint

None

Story Points

None

Reporter

Ridda Shehzad

Reach

Group(s)

Platform Map Area (Levels 1 & 2)

Learner Experiences - Course Experience

Platform Map Area (Levels 3 & 4)

Primary Content Experience - Course Home Experience