Android - Send support feedback to Zendesk
Description
See https://openedx.atlassian.net/wiki/display/MA/Learner+and+Partner+Support+Enhancements for additional thoughts. Specifically, the idea of sending the information to Zendesk directly by calling its API, rather than indirectly through email.
Requested data that would be useful for support:
edX app version #
OS version #
Device Type
Username/Email
Device information, such as RAM, etc
List of user's courses (optionally sent?). If above a certain threshold, only the number of courses can be sent.
Steps to Reproduce
None
Reason for Variance
None
Release Notes
None
Status
Assignee
Unassigned
Reporter
Michael Katz
Labels
Customer
None
Partner Manager
None
URL
None
Contributor Name
None
Groups with Read-Only Access
None
Actual Points
None
Sub-Team(s)
None
Reach
None
Impact
None
Open edX Discourse Thread
None
Platform Map Area (Levels 1 & 2)
None
Platform Map Area (Levels 3 & 4)
None
Components
Fix versions
Priority
UnsetConfigure