iOS - Send support feedback to Zendesk

Description

See https://openedx.atlassian.net/wiki/display/MA/Learner+and+Partner+Support+Enhancements for additional thoughts. Specifically, the idea of sending the information to Zendesk directly by calling its API, rather than indirectly through email.

Requested data that would be useful for support:

  • edX app version #

  • OS version #

  • Device Type

  • Username/Email

  • Device information, such as RAM, etc

  • List of user's courses (optionally sent?). If above a certain threshold, only the number of courses can be sent.

Steps to Reproduce

None

Reason for Variance

None

Release Notes

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Status

Assignee

Unassigned

Reporter

Michael Katz

Labels

Customer

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Partner Manager

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URL

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Contributor Name

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Groups with Read-Only Access

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Actual Points

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Sub-Team(s)

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Reach

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Impact

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Open edX Discourse Thread

None

Platform Map Area (Levels 1 & 2)

None

Platform Map Area (Levels 3 & 4)

None

Components

Fix versions

Priority

Unset
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