Learners are not able to access the courses from edX mobile app

Description

Lots of learners have reported that they are unable to access any course form the edX mobile app and this is the message they are seeing

'your action could not be completed'.

iOS Version: 13.2
App Version: 2.20 (2.20.0)
Device Model: iPhone

Steps to Reproduce

None

Reason for Variance

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Release Notes

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Activity

Show:
Iqra Farasat
November 4, 2019, 10:57 AM

Here’s another learner (anargasimov.r@gmail.com) with the exactly same issue:-

course-v1:IMFx+MDSx+3T2019

Device name: Mi Phone
Model number: MI 9
Android version: 9 PKQ1.181121.001

Mian Khalid
November 4, 2019, 10:44 AM

Thanks! its visible to me now.

Waheed Ahmed
November 4, 2019, 10:37 AM

I have added you as a request participant, you should see the ticket now.

Agha Subtain
November 4, 2019, 10:30 AM

https://edxsupport.zendesk.com/agent/tickets/1158190

 

another learner with the same issue

Mian Khalid
November 4, 2019, 10:16 AM

The support team has created a CR ticket:
https://openedx.atlassian.net/servicedesk/customer/portal/9/CR-1403

but for some reason, it isn’t accessible to me. Is it accessible to you?

Assignee

Unassigned

Reporter

Ridda Shehzad

Labels

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Customer

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URL

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Groups with Read-Only Access

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Actual Points

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Reach

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Impact

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Open edX Discourse Thread

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Platform Map Area (Levels 1 & 2)

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Platform Map Area (Levels 3 & 4)

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Blended Project Status Page

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edX Squad

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Product Rollout Framework

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Content & Partner Success Lead

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Marketing Lead

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Learning Lead

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Priority

Unset