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If partner, learner, or business documentation needs updates, anyone in the organization—including program coordinators, partner managers, and course author support—can submit a JIRA ticket to the DOC project. The documentation team will prioritize these requests.

Other teams will use the information that the documentation team has provided to maintain their documentation products.

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To ask for help from the doc team, submit a JIRA ticket to the DOC project. Make sure that the ticket includes:

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  • A due date. This is the date when the feature/change is expected to be live (meaning released and turned on—not, for example, behind a flag). If the due date is uncertain, provide a best guess.

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  • The engineer who will review the documentation.

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  • The product team member who will review the documentation.

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  • The feature/change priority.

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  • If you have written a draft, the location of the .rst files and/or a PR number.

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  • If you have not written a draft, enough detailed information that the doc team can write a draft for you to review. This includes screen shots or a link to a sandbox.

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  • Links to additional information about the feature/change, including presentations and wiki pages.