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- Based on the answers to the above, prioritize, schedule, plan or transfer each bug ticket into the right places.
- 2 engineers at a time to perform the triage and escalation work above
- One will be pinged on OpsGenie and Splunk alerts. One will be monitor the incoming bug area
- See how to get yourself set-up on OpsGenie at
- Getting the support from the whole learner team by the form of secondary on-call rotation on Cambridge side
- Major internal stakeholders:
- edX Marketing team marketing@edx.org
- edX Learner Support info@edx.org
- edX Project Coordinators es-project-coordinators@edx.org
- Learner Product Managers
- Learner Engineering
- Devops
Sustaining engineering
- Work on maintenance tickets for the existing learner team technology
- Quickly react to high priority issues we can swarm on
- Delivering the biggest value to our existing learner base in shorter time
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