...
Technique | When to use | Tools |
|---|---|---|
Remote user interviews | Zoom / Google Meet | |
Remote usability tests (moderated) | Zoom / Google Meet | |
Remote usability tests (unmoderated) | Loom, Playbook UX, LookBack, Maze | |
Surveys / Questionnaires | Typeform | |
Feedback widget in Studio and the LMS | Hotjar |
Remote user interviews
A moderator conducts a one-on-one interview with a test user using virtual meeting software. The moderator asks the user a number of UX-related questions, and encourages them to elaborate on their answers if required. The call is recorded for later evaluation
Remote usability tests (moderated)
A moderator uses screen-sharing software to conduct a remote usability test with a test user. The moderator asks the user to share their screen as they complete a number of tasks given to them by the moderator. Users are encouraged to “speak their thoughts out loud” whilst completing the tasks. The call is recorded for later evaluation
Remote usability tests (unmoderated)
A test user completes a remote usability test using screen-recording software. The user is provided with a set of instructions to follow during the test. They are asked to record their screen as they complete the tasks outlined in the instructions. Users are encourage to “speak their thoughts out loud” whilst completing the tasks. When the test is complete, the recording is shared with the test team to evaluate. Some testing services provide heat maps and analytics based on test objectives
Surveys / Questionnaires
A survey is created with a number of UX-related questions about a specific feature. The survey is sent out to users who match the relevant persona. Once a predetermined number of users have responded to the survey, the feedback is collated and evaluated
Tools: Typeform
Feedback Widget in Studio and the LMS
Add a feedback plugin to Studio and the LMS that allows users to add their feedback by filling out a simple form
Tools: ?
...
Learning Resources
TBD
Should we make use of any in-person usability testing techniques?
Should we include accessibility testing in this document, or rather create a separate page that deals with evaluating a feature’s adherence to accessibility standards?
Should we consider using paid services like Maze, Playbook UX etc, or would it be better to find free alternatives?
...