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Technique | When to use | Tools |
|---|---|---|
Remote user interviews | Zoom / Google Meet | |
Remote usability tests (moderated) | Zoom / Google Meet | |
Remote usability tests (unmoderated) | Loom, Playbook UX, LookBack, Maze | |
Surveys / Questionnaires | Typeform | |
Feedback widget in Studio and the LMS | Hotjar | |
Analytics |
Remote user interviews
A moderator conducts a one-on-one interview with a test user using virtual meeting software. The moderator asks the user a number of UX-related questions, and encourages them to elaborate on their answers if required. The call is recorded for later evaluation
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TBD
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Should we make use of any in-person usability testing techniques?
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Should we include accessibility testing in this document, or rather create a separate page that deals with evaluating a feature’s adherence to accessibility standards?
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