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- Are images clear, and is text in the image readable?
- Do images include alt text? Note that Zendesk automatically generates alt text based on the file name of the image you upload or drag/drop into the article.
- Do images have a 1 pixel black border?
Hyperlinks
- Are hyperlinks embedded in text, as opposed to being pasted into the article?
- Do this: edx
- Don't do this: https://edx.org
- Are hyperlinks set to open in a new window?
- Have you launched all hyperlinks to ensure they launch pages and do not produce 404 errors?
- Ensure hyperlink text describes the link, and is not "click here".
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