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- Is spelling and grammar accurate, appropriate, and succinct?
- Are paragraph styles applied to all body paragraphs?
- Is Heading 3 used to introduce procedures or lists? Is Heading 4 used when there are subsections within any Heading 3 content?
- Are numbered and bulleted lists used where needed?
- Is the note style applied to any notes?
Images
- Is the image really necessary? If not, don't include it.
- Are images clear, and is text in the image readable?
- Have you properly cropped the image to exclude extraneous detail?
- Do images include alt text? Note that Zendesk automatically generates alt text based on the file name of the image you upload or drag/drop into the article. The file name should be replaced by useful descriptive alt-text.
- Do images have a 1 pixel black border?
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