Page Comparison

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1. A ticket is created by an internal Customer using the Employee Support Portal

2. Monitor Customer Request Queues

   1. Mavericks

      1. Content & Authoring

      2. Catalog & Publishing

      3. Platform & Infrastructure

   2. Spartans

      1. Commerce & Payment

      2. Learner Experience

      3. Business & Enterprise

3. Set appropriate fields for each issue

   1. Assign to yourself

   2. Reach

      1. How many people are affected?

   3. Impact

      1. What is the impact of this issue, for example: completely blocked, workaround available, working but ugly

   4. Priority (based on reach/impact)

   5. Team (may not be the team you are on)

   6. Platform Area

   7. Ensure Description includes: 

      1. Steps to reproduce

      2. Necessary links and screenshots

      3. Explicit expectation of behavior

      4. Any timeline or urgency to take note of

4. Move CR ticket to Triaged Jira status

5. From this point on:

   Move to 

   1. 
      

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FAQ

What if the ticket does not provide enough data to complete the above fields?

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