Process for On-Boarding

Read the IT article called How to ensure that your engineering new-hire or contractor has all their accounts for their first day.

Sustaining Team Accounts

Account	How to get it?	Requires	Description	Notes from IT	Further Help

edX Gmail

MIT Kerberos Account

Got

mail from IT department of edxPassword change requiredJiraGot mail from IT department of edx
Password change requiredPassword change required

MIT code from IT (e-mail at your home company's address) and setup account		Need "Duo" mobile app and "Cisco AnyConnect" desktop app for authentication	You will receive an e-mail at your home company's address with your MIT ID and instructions for how to create the account. This should be done ASAP, as it is required for VPN access and takes up to 48 hours to become active after registering.	IT Support Ticket How to Register a Smart Phone for Duo two-factor authentication
MIT Duo MFA	https://duo.mit.edu	MIT Kerberos Account	Needed for two-factor authentication.		IT Support Ticket
MIT LastPass Account	https://lastpass.mit.edu	MIT Kerberos Account MIT Duo MFA		The information will be included when you receive an e-mail at your home company's address.	IT Support Ticket
edX Google Apps (e.g., GMail, Drive)	This will be shared with you in LastPass.	MIT LastPass Account			IT Support Ticket
Atlassian Cloud (JIRA, Confluence)	Invitation in your Google Apps Inbox.	edX Google Apps Account		Automatically created. Check your edX e-mail.	IT Support Ticket
HipChat

Got mail from IT department of edx

Invitation in your Google Apps Inbox.	edX Google Apps Account		Automatically created. Check your edX e-mail.	IT Support Ticket
Github

Got invitation from IT department of edxEdx-Stage staff accessMention you need staff access on stage while creating ticket on ITSUPPORT(above)First create an account on stage.edx.org with edx email addressEcommerce AdminRead Access on

Invitation in the inbox associated with your GitHub account. Added to push-pull-all at onboarding.

Edx Prod staff access

Go to ITSUPPORT

and create a General Request, ask for staff rights on your edx account. (Also mention edge and stage)

Create an account on edx.org with edx email address and create ITSUPPORT ticket.Edx Prod-edge staff accessMention you need staff access on edge while creating ticket on ITSUPPORT(above)First create an account on edge.edx.org with edx email address

IT Support Ticket
edX LMS - Production Staff Access	Perform password reset using your Google Apps account ID. (e.g., username@edx.org). Do not create this account on your own.	edX Google Apps Account	Login at: https://courses.edx.org/login	IT Support Ticket
edX LMS - Edge Staff Access	Perform password reset using your Google Apps account ID. (e.g., username@edx.org). Do not create this account on your own.	edX Google Apps Account	Login at: https://edge.edx.org/login	IT Support Ticket
edX LMS - Stage Staff Access	Perform password reset using your Google Apps account ID. (e.g., username@edx.org). Do not create this account on your own.	edX Google Apps Account	Login at: https://courses.stage.edx.org/login	IT Support Ticket
Ecommerce Admin	You'll get this automatically when your edX LMS - Production Staff Account is created by IT.	edX LMS - Production Staff Account	Login at: https://ecommerce.edx.org/admin/	IT Support Ticket
Splunk Login

File a DevOps ticket.

Create an IT ticket requesting for Splunk Access

Atlassian Cloud (JIRA, Confluence)

Login at: https://

openedx

splunk.

atlassian.net/secure/CreateIssue!default.jspa
For example, if you forgot your password, provide information like your email address in the ticket.

edx.org/en-US/account/login		IT Support Ticket
New Relic

Automatically created. Check your edX e-mail.MIT Kerberos accountGot MIT code from IT and setup account

Need "Duo" mobile app and "Cisco AnyConnect" desktop app for authentication

You will receive an e-mail at your home company's address with your MIT ID and instructions for how to create the account. This should be done ASAP, as it is required for VPN access and takes up to 48 hours to become active after registering.MIT LastPass Accounthttps://lastpass.mit.eduYou'll need this to receive some passwords (e.g., Splunk).

Invitation in your Google Apps Inbox.

edX Google Apps Account

Login at: https://login.newrelic.com/login

Automatically created. Check your edX e-mail.

IT Support Ticket

MIT-VPN login (aws-vpn-1.mit.edu)

Make sure you follow the steps to get access.

How do I connect to the edX VPN?

MIT Kerberos Account

MIT Duo MFA

Use MIT-Account to log in.

IT Support Ticket