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Process for On-Boarding

Read the IT article called How to ensure that your engineering new-hire or contractor has all their accounts for their first day.

Sustaining Team Accounts

AccountHow to get it?RequiresDescriptionNotes from ITFurther Help
edX Gmail
MIT Kerberos AccountGot
mail from IT department of edxPassword change requiredJiraGot mail from IT department of edx
Password change requiredPassword change required
MIT code from IT (e-mail at your home company's address) and setup account

Need "Duo" mobile app and "Cisco AnyConnect" desktop app for authentication

You will receive an e-mail at your home company's address with your MIT ID and instructions for how to create the account. This should be done ASAP, as it is required for VPN access and takes up to 48 hours to become active after registering.
MIT Duo MFAhttps://duo.mit.eduMIT Kerberos AccountNeeded for two-factor authentication.
IT Support Ticket
MIT LastPass Accounthttps://lastpass.mit.edu

MIT Kerberos Account

MIT Duo MFA


The information will be included when you receive an e-mail at your home company's address.IT Support Ticket
edX Google Apps (e.g., GMail, Drive)This will be shared with you in LastPass.MIT LastPass Account

IT Support Ticket
Atlassian Cloud (JIRA, Confluence)Invitation in your Google Apps Inbox.
edX Google Apps Account
Automatically created. Check your edX e-mail.
HipChatGot mail from IT department of edx
IT Support Ticket
HipChatInvitation in your Google Apps Inbox.edX Google Apps Account
Automatically created. Check your edX e-mail.
GithubGot invitation from IT department of edxEdx-Stage staff accessMention you need staff access on stage while creating ticket on ITSUPPORT(above)First create an account on stage.edx.org with edx email addressEcommerce AdminRead Access on
IT Support Ticket
GithubInvitation in the inbox associated with your GitHub account.

Added to push-pull-all at onboarding.
Edx Prod staff access

Go to ITSUPPORT

and create a General Request, ask for staff rights on your edx account. (Also mention edge and stage)

Create an account on edx.org with edx email address and create ITSUPPORT ticket.Edx Prod-edge staff accessMention you need staff access on edge while creating ticket on ITSUPPORT(above)First create an account on edge.edx.org with edx email addressNew RelicAutomatically created. Check your edX e-mail.MIT Kerberos accountGot MIT code from IT and setup account

Need "Duo" mobile app and "Cisco AnyConnect" desktop app for authentication

You will receive an e-mail at your home company's address with your MIT ID and instructions for how to create the account. This should be done ASAP, as it is required for VPN access and takes up to 48 hours to become active after registering.MIT LastPass Accounthttps://lastpass.mit.eduYou'll need this to receive some passwords (e.g., Splunk).
IT Support Ticket
edX LMS - Production Staff Access

Perform password reset using your Google Apps account ID. (e.g., username@edx.org). Do not create this account on your own.

edX Google Apps AccountLogin at: https://courses.edx.org/login
IT Support Ticket
edX LMS - Edge Staff AccessPerform password reset using your Google Apps account ID. (e.g., username@edx.org). Do not create this account on your own.edX Google Apps Account

Login at: https://edge.edx.org/login


IT Support Ticket
edX LMS - Stage Staff AccessPerform password reset using your Google Apps account ID. (e.g., username@edx.org). Do not create this account on your own.
edX Google Apps Account

Login at: https://courses.stage.edx.org/login


IT Support Ticket

Ecommerce Admin

You'll get this automatically when your edX LMS - Production Staff Account is created by IT.edX LMS - Production Staff Account

Login at: https://ecommerce.edx.org/admin/


IT Support Ticket
Splunk Login

File a DevOps ticket.

For example, if you forgot your password, provide information like your email address in the ticket.

Create an IT ticket requesting for Splunk AccessAtlassian Cloud (JIRA, Confluence)Login at: https://splunk.edx.org/en-US/account/login

IT Support Ticket

New RelicInvitation in your Google Apps Inbox.edX Google Apps AccountLogin at: https://login.newrelic.com/login Automatically created. Check your edX e-mail.

IT Support Ticket
MIT-VPN login (aws-vpn-1.mit.edu)

Make sure you follow the steps to get access.

How do I connect to the edX VPN?

MIT Kerberos Account

MIT Duo MFA

Use MIT-Account to log in.
IT Support Ticket
Read Replica

Make sure you follow the steps to get access.

How to Access a

Read Replica

Databases from Tools GP (aka the "Read Replicas")

VPN Access



IT Support Ticket


Kick-Start Accounts Checklist

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