| Table of Contents |
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| Topic | |
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| Out of offices |
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| Do wearing headphones mean that I can't bother you? | The team don't mind being pinged in person if wearing headphones |
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| What | Description | When |
|---|---|---|
| Mavericks Retrospectives | Analyze what things to improve in the coming Escalation-Cycle. | Every Mavericks-Cycle* |
| Performance Blogs (Mavericks) | Statistically highlight the nature of work the team does during a month (i.e. a total of 4 weeks and a set of 2 Escalation cycles) to effectively do a comparison and analysis with Educator-Escalation Dashboard. | Every Month |
| Sustaining Mavericks Dashboard | Graphical representation of what is going on with the number of incoming issues and issues being resolved. It provided various quantitative measure which is very helpful. e.g. Total Incoming Issues, Total Issues triaged by Escalation team, Total Issues resolved by Escalation Team, Time of the First Response on issues by Escalation team. | - |
| * We take a 2-weeks span as a Mavericks-Cycle. | ||
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