Team Roadmap Details

Customer Success Projects

For the team's "Sustaining" (aka Customer Success) work, shifting to tracking this using customer problems / initiatives as with other teams. 

Escalation Efforts: 

Monthly themes / ticket summaries linked here: /wiki/spaces/SUST/pages/524059054

33% of resolved tickets are resolved with the status "Not A Bug" or "Resolved by Customer". This speaks to the challenge of mis-configured courses / publishing / about pages /certificates / etc that causes confusion / churn across our internal systems and to partners as well. 

The following table shows all Resolved Spartans tickets from February excluding those that were closed with no engineering resolution necessary.