There are two ways to add translated strings to Zendesk Guide. You can use over 30 pre-translated strings by inserting helpers into the page templates. You can also create dynamic content in Zendesk Support.
To add translated text to the edX Help Center
Via Dynamic Content:
- In Zendesk Support > Admin > MANAGE > Dynamic Content, select add item.
- In Dynamic content item title, enter a title for the item. Use text that is similar to the text you're adding to the help template or macro.
- Select English as the default language from the dropdown. Note that English is the default for all dynamic content.
- In Content, enter the exact text as you want it to appear in the page template.
- Select Create.
- Select add variant. The New variant page appears.
- Fill in the following fields:
- Language: Select the variant language (Latin American Spanish).
- Status: Set as Active.
- Default: Leave this checkbox unchecked.
- Content: Enter the translated content associated with the English dynamic content.
- Select Create. A success message appears.
- Under Dynamic content is a Placeholder helper that looks like this:
- Placeholder: {{dc.your_content_here}}
- Copy this placeholder. This is the curlybar language that you will need to add to the help center page template.
- (screenshot)
- (continue with adding in to the page, and add screenshot of the code area.
Related links: add several ZD Support links. Link to the Support Google site.
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