RCA
Issues that represent growing or persistent trend with sustained features.
Current examples: Archived-courses, Certificates, Entitlements, Grading, learner-record, ORA, Prerequisites, Proctoring, Masquerade, roles, dates
| Label | Open Bugs with Label | Meaning | Relevency |
|---|---|---|---|
| a11y | Bugs related to accessibility | ||
| bulk_email | Issues related to bulk email | ||
| browser | Issues that are specific to browsers (i.e. IE) | ||
| byte-sized | Small issues, great for people new to the platform | ||
| cause-unknown | We don't know what's causing this issue | ||
| content-caused | These issues are caused by authored content | ||
| Escalation | Bugs handled by the Escalation team | ||
| escalation-triaged | Bugs that are triaged by the Escalation team. | ||
| edx.org | Issues specific to edx's instance of openedx | ||
| escape | "Escaped defect": a bug that's reported to us by a third party | ||
| export | Bugs related to course export | ||
| external_contribution | Bugs related to third-party contributors | ||
| flaky_test | Flaky tests that should be made less flaky | ||
| front_end | Front end bugs | ||
| graders | related to external graders | ||
| grading | related to grading courses | ||
| IE | Internet Explorer | ||
| hotfix | Issues that have been hotfixed | ||
| i18n | Issues related to internationalization | ||
| import | Issues related to import | ||
| instructor-dashboard | Issues related to the instructor dashboard | ||
| instructor_task | Issues related to executing tasks from the instructor dashboard (bulk email, etc) | ||
| javascript | Bugs caused by javascript | ||
| Monitoring | Bugs that we need more monitoring to fix | ||
| logs | Issues picked from the splunk logs | ||
| matlab | Issues related to matlab integration | ||
| needs-information | Issues that need more information before they can be acted on | ||
| no_escalation | Issues NOT supposed to picked by escalation team | ||
| PM | Issues related by the PM team | ||
| opaque-keys | Issues related to opaque keys | ||
| Issues related to the pdf reader | |||
| performance | Issues related to site performance | ||
| progress-page | Issues related to the progress page | ||
RCA | Bug reports that come out of RCAs | ||
| UI | Issues related to user interface | ||
| queueing | Issues where instructor tasks get stuck in queueing | ||
| scaling | Issues related to scaling | ||
| transcripts | Issues related to video transcripts | ||
| unicode | Unicode errors | ||
| video | Video module errors | ||
| wiki | Django wiki bugs | ||
| xml | Bugs related to XML authoring – in or out of studio | ||
| xqueue | Bugs related to xqueue | ||
| xqwatcher | Bugs related to xqwatcher | ||
| a11y wcag 2.1 cleanup tasks | Accessibility audit tasks | ||
| Configuration | Identify which CR's/Prods required no code and could have been prevented by non-engineering expertise | ||
| Escalated | Auto-applied when a CR ticket is escalated. Used to track escalated CRs in reporting since status reporting is finicky in Jira | ||
| Escalation-fallout | Remediation work to clean up potential problems from rapid decision-making during escalations | ||
| Expedite | Flag to identify lower priority issues that if not complete by a certain timeline will become highly escalated. | ||
| Grooming | Labels for tickets pending review at the next S&E Grooming session. | ||
| integration | Third Party Integration requests | ||
| Library Upgrades | Upgrading system libraries/dependencies in order to keep code up to date and secure | ||
| Pending_Review | Tickets in Blocked or generally pending product or eng lead direction | ||
| Reopened | Auto-applied to CR's that are reopened. Used to report on situations where we're potentially resolving issue pre-maturely, or not communicating the resolution well enough. | ||
| Root-Cause | Identifies a ticket where a acute symptom was addressed but the root cause is still unknown and could happen again | ||
| Technical-Debt | work that would improve ability for other teams to code but has low priority | ||
| Trend | Issues that represent growing or persistent trend with sustained features. Current examples: Archived-courses, Certificates, Entitlements, Grading, learner-record, ORA, Prerequisites, Proctoring, Masquerade, roles, dates |