Who is on call?

OpsGenie OnCall Rotation

General

• Respond to all OpsGenie alerts
  • Acknowledge
  • Investigate
  • Escalate (if needed)

GDPR

• Check the daily GDPR prod-edx/prod-edge Splunk reports for abnormalities.
• Investigate any Jenkins-reported failures of the user-retirement-collector job.

Open edX

• The on-call person should spend no more than 20% of their time on open edx tickets during their on-call week.
• Review any PRs on which the platform-team is tagged.
  • Assign to other teams as appropriate.
• Review the backlog for any new OSPRs.
  • Use this Jira filter:
    • https://openedx.atlassian.net/secure/RapidBoard.jspa?rapidView=191&projectKey=PLAT&view=planning&quickFilter=915
  • Take action on any new OSPRs.
    • Re-assign/move as appropriate.
    • Review the associated PR.