EdX Learner's Guide

Audience: Learners

Owner:  Doc and Support 


The edX Help Center provides help for learners who have questions about any and all aspects of taking edX courses. This site contains the previous edX Learner Guide content and previous edX Help Center content, combiend into one colocated site. When all learner help topics have been removed from the course author documentation, the edX Learner Guide will be retired.

For information about creating help in the edX Help Center, see Creating and Updating Documentation - Zendesk Guide.

The EdX Learner's Guide provides help for learners who have questions about topics including how to navigate through a course, how to complete course materials, and how to receive certificates.

The process for creating or updating documentation in this guide is the process outlined on the Creating and Updating Documentation - RTD page.

Different Platform Versions

The feature sets for edX.org and Open edX learners are slightly different. We use shared files and conditional text to produce three different versions of the EdX Learner's Guide.

Files for these guides are located in the following folders.

Guide NameSource Files
EdX Help CenterZendesk Guide, under edX
EdX Learner's Guideedx-documentation/en-us/students
Open edX Learner's Guideedx-documentation/en-us/open_edx_students

As of November 2016, any edx.org learner information that also pertains to the Open edX learner's guide will be included in the Open edX guide, but any information that pertains exclusively to the Open edX learner's guide will not be included unless the doc team receives a request to include it and has the time to create documentation.

Draft Versions

Some features are identified as requiring complete documentation well before release, either for a contractual obligation or to assure support of a pilot. The doc team prepares documentation in these cases to as high a standard of quality as possible. The resulting documentation is published privately, meaning that an edX employee must send the URL to those that need it, and labeled "DRAFT". This type of documentation is expensive to produce and maintain, and delivery in this way should be a very infrequent exception made only when there is high value to the edX organization.

For more information about creating draft projects, see Publish Documentation on Read the Docs.