Groups

As a course delivery team member, groups I want to be able to create at the course level are…:

• Coursewide Enrollment-related groups:

  • Learners enrolled in the course in X enrollment track ← Note: This is type of group currently exists on the platform by way of course/track groups.

• Coursewide Engagement-related groups:

  • Learners enrolled in the course, but haven’t logged into the course

  • Learners enrolled in the course, but haven’t logged into the course in N or more days

  • Learners enrolled in the course who have engaged with at least one page in the course, but have not engaged with course material in N or more days (this group where N is 7 is used to generate the Aspects At-Risk Learner Group dashboard)

  • Learners enrolled in the course on X enrollment track who have engaged with course material within the past N days

• Assignment-related groups:

  • Learners enrolled in the course who haven’t completed an (specific) assignment

  • Learners enrolled in the course who have started an (specific) assignment, but have not yet completed it

  • Learners enrolled in the course who have N grade or lower (or higher) on a specific assignment

• Coursewide Performance-related groups:

  • Learners enrolled in the course who have N grade or higher (or lower) in the course

  • Learners enrolled in the course who have N grade or higher and are active in the forums

  • Learners enrolled in the course who have earned a certificate

• Component engagement-related groups:

  • Learners enrolled in the course who watched a (specific) video (s)

  • Learners enrolled in the course who attempted (specific) problem(s)

  • Learners enrolled in the course who attempted specific problem(s) and their final attempt was correct (incorrect)

  • Learners enrolled in the course who answered X on a specific problem or survey

  • Learners enrolled in the course who submitted an ORA response

• Use cases for creating a group made up of a list of learners:

  • I have a list of learners that my organization considers “at risk”

  • I have a list of learners that have certain accessibility needs

  • Specific course staff members

• Use cases for excluding users from a group:

  • I want to exclude residential learners from this group (same domain name)

  • I want to exclude course staff from this group

• Other:

  • Course staff

Utilizing Groups

As a course delivery team member, I want to do the following with the groups I’ve created:

• I want to be able to communicate with a subset of learners (via email or notification depending on the use case and learner notification preferences). See Example Communications for example use cases that came up in discovery. 

  • Manually-sent communications

  • Scheduled communications

  • Event-triggered communications (to a subset of learners) ← Note: Event-triggered notifications to all applicable learners in my course is another popular need, but does not rely on user grouping.

• I want to be able to tailor the course content for learners in a particular group and/or deliver the same course plus supplemental content and problems to a subset of learners in my course based on what the learner does in the course, learner characteristics, etc.

  • Specific examples:

    • For learners who answered the survey at the beginning of my course with X as their primary area of interest, I want to tailor the problems and examples given throughout the course course to their interests to help keep them engaged.

    • For learners who did not get a problem correct (on their final attempt) or scored N or less on the initial/preliminary assessment, I want to deliver supplemental content to those learners about the topic they struggled with and re-test these concepts later on in the course.

• I want to be able to easily compile and download a list of learners that meet certain criteria based on their characteristics, their course engagement, and/or their course performance.

• I want to be able to view course enrollment, engagement, and performance data  for a list of learners that meet certain criteria based on their characteristics, their course engagement, and/or their course performance.

• I want to be able to automatically reset attempts for (specific) problem(s) for a subset of learners who are not performing well on an assignment or those that got their final problem attempt(s) wrong for (specific) problem(s) in order to keep them engaged with coursework.

Example Communications

Manual and/or scheduled communications

Engaging/ re-engaging learners in a course

I want to reach out to…

• Learners enrolled in the course, but haven’t logged into the course

• Learners enrolled in the course, but haven’t logged into the course in N or more days

• Learners enrolled in the course who have engaged with at least one page in the course, but have not engaged with course material in N or more days (this group where N is 7 is used to generate the Aspects At-Risk Learner Group dashboard)

… and get them excited about what course material is coming up next OR the exciting things they’ll learn or that other learners before them have done in the course, so that I can get them excited about the course OR what’s next in the course as a way of compelling them to reengage with course material.

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I want to reach out to…

• Learners enrolled in the course who have N grade or lower (or between M and N grades) in the course when there are N days left before the course closes, so that I can remind learners of the upcoming course close date and encourage them to complete course material.

Assignment-specific communications

I want to reach out to…

• Learners enrolled in the course who haven’t completed an (specific) assignment, so that I can encourage them to attempt the assignment; Provide tips on how to best prepare (what to review) and/or let them know if they’ll get multiple attempts on problems that this assignment is about giving it a try and learning as they go rather than perfection.

• Learners enrolled in the course who haven’t completed a specific assignment N days before the assignment due date, so that I can encourage them to attempt the assignment and remind them of the assignment due date

• Learners enrolled in the course who have started an (specific) assignment, but have not yet completed it to nudge the learner to complete what they’ve started.

• Learners enrolled in the course who have N grade or lower on a specific assignment with a custom message specific to assessment material and how to best prepare for the assignment; OR to let them know that I’ve opened the problems in this assignment up for another attempt (if that’s the case); OR redirect the learner to a different course (when applicable).

Convert or recruit learners

I want to reach out to…

• Learners enrolled in the course on a non-certificate enrollment track who have engaged with course material within the past N days, so that I can acknowledge their engagement with course material and encourage them to sign up to earn a certificate in the course ahead of the course verification deadline.

• Learners enrolled in the course who have N grade or lower in the course, so that I can redirect learner to a different, more entry-level course on that topic.

I want to reach out to…

• Learners enrolled in the course who have earned a certificate in the course

• Learners enrolled in the course who have a grade of N or higher

… to suggest another related course / the next course in a program or series.

Event-triggered communications

• When a learner enrolls in the course via X enrollment track, I want to send them a nudge get them excited about what they’ll learn in the course.

• When a learner enrolled in the course via X enrollment track engages with the last problem or video before an assignment, I want to send them a nudge to encourage them that they are ready and let them know it’s time to complete the assignment.

• When a learner enrolled in the course with N grade or lower engages with X component (the component in the course where I lose the most learners), I want to send them a nudge to get them excited about the content that follows.

• When a learner creates a discussion post, I want select staff in my course to get an email or a notification letting them know.

• When a learner enrolled in my course submits their final attempt at a problem and the answer is X (or the answer is incorrect), I want to let them know if I’ll reset the problem attempts for them, so that they can take another attempt at the assignment, what resources they should re-review to better prepare, or even suggest a beginner-level course on the assignment topic.

• When a learner enrolled in my course submits their final attempt at a problem and the answer is correct, I want to send them a message of encouragement to keep going.

• When a learner enrolled in my course completes an assignment and their grade is N or lower, I want to let them know if they get another attempt at the assignment, what resources they should re-review, or even suggest a beginner-level course on the assignment topic.

• When a learner enrolled in my course completes an assignment and their grade is N or higher, I want to congratulate them on a job well done and encourage them to keep going.