2018-10-31 Sustaining & Escalations Cambridge Meeting notes
Date
Oct 31, 2018
Attendees
@Farhanah Sheets (Deactivated)@Scott Dunn (Deactivated) @Michele Floeckher (Deactivated) @Marco Morales (Deactivated) @Violetta Zubarev (Deactivated)
Goals
(created after the fact from written notes)
Discussion items
Team Jira project
one project, need to understand component list/mappings
getting the full team in alignment on paper
Updates with CR process
no longer constrained on IT
Set up meetings to discuss components & process options
Getting inputs from Lahore leads important for discussion
understanding where time is spent
in their opinion what changes are useful
any metrics they use for measurements
Metrics?
can we define metrics to measure success?
counts of tickets
tickets resolved / month
broken into dev done and no-dev done
calculation of waste %
Process
think of process in two ways, high level team process
daily workflows with CR/Jira
Farhanah to get prework done of reaching out to Lahore leads for input + straw-man