2018-11-14 Sustaining & Escalations Cambridge Meeting notes

Date

Nov 14, 2018

Attendees

• @Farhanah Sheets (Deactivated) @Marco Morales (Deactivated)

Goals / Notes

• Jira Boards

  • Product

    • Limitations right now

      • Cannot filter board by team

      • Potential automation around moving CR into correct column

      • No custom Group By

      •  

  • CR > Product

• Components/Repos

  • “Repos” > Jira

    • Farhanah has current list

  • “Components” > Jira

    • Schedule meeting to hash through it (30)

    • Follow up with Support & PCs

• CR Queues

• CR & Prod > Workflow

• Resolution Values

  • Farhanah send Marco subset of list

• Escalation Workflow

  • Farhanah to come up with Boards

• CATs

  • Defined

  • Responses

• Trainings

Discussion items

Action items

Decisions