Communication

Topic

Out of offices

Entirely out:
- Email `sustaining-mavericks@edx.org` that you're out entirely.
- Add a calendar event (edX) if you are going to be on leave for more than 2 days. Invite team and `engineering@edx.org`
Leaving Early / Coming Late:
- Email OR Slack "sustaining-mavericks" if you think you need to leave early. Please use @mavericks-team
Work from home:
- Slack "sustaining-mavericks", Please use @mavericks-team

Do wearing headphones mean that I can't bother you? The team don't mind being pinged in person if wearing headphones

Meetings

What

When

Daily at 11 am internally

Grooming

The grooming meeting is held every week on Thursday evening with the Cambridge team.

Every other Friday after the standup

Escalation teamwork is transparent for everyone to analyze. In order to know what the has been doing, you have the following resources.

What	Description	When
Mavericks Retrospectives	Analyze what things to improve in the coming Escalation-Cycle.	Every Mavericks-Cycle*
Performance Blogs (Mavericks)	Statistically highlight the nature of work the team does during a month (i.e. a total of 4 weeks and a set of 2 Escalation cycles) to effectively do a comparison and analysis with Educator-Escalation Dashboard.	Every Month
Sustaining Mavericks Dashboard	Graphical representation of what is going on with the number of incoming issues and issues being resolved. It provided various quantitative measure which is very helpful. e.g. Total Incoming Issues, Total Issues triaged by Escalation team, Total Issues resolved by Escalation Team, Time of the First Response on issues by Escalation team.	-
* We take a 2-weeks span as a Mavericks-Cycle.

Document	What
Weekly Rotations	This document includes information about who is on rotation for 1:1s and leading the team calendar events.
Work From Home	What are the responsibilities of engineers while working from home?