2019-01-07 Sustaining & Escalations Cambridge Meeting notes

Date

Nov 14, 2018

Attendees

  • @Farhanah Sheets (Deactivated) @Michele Floeckher (Deactivated) @Scott Dunn (Deactivated)

Goals / Notes

  • Seth starts Monday

  • What’s remaining of process changes

    • Create final punch list

      • Component list

        • Moving lists into Jira

      • Automation

        • get details

      • Stop creating tickets into Learner/Educator

  • Security level of tickets

    • Make them Internal only by default (PII/business information/database info/etc)

Discussion items

Time

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Who

Notes

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Action items

Create process punch list
Make it the default that our tickets are private to internal only

 

Decisions