Page Comparison

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Label

Open Bugs with Label

Meaning

Relevency

a11y

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution=empty and labels=a11y
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Bugs related to accessibility

Status

colour	Green
title	high

bulk_email

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution=empty and labels=bulk_email
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Issues related to bulk email

Status

colour	Yellow
title	medium

browser

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution=empty and labels=browser
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Issues that are specific to browsers (i.e. IE)

byte-sized

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution=empty and labels=byte-sized
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Small issues, great for people new to the platform

Status

colour	Yellow
title	medium

cause-unknown

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution=empty and labels=cause-unknown
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

We don't know what's causing this issue

content-caused

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution=empty and labels=content-caused
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

These issues are caused by authored content

Status

colour	Yellow
title	medium

Escalation

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution=empty and labels in (Escalation, escalation)
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Bugs handled by the Escalation team

escalation-triaged

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution=empty and labels='escalation-triaged'
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Bugs that are triaged by the Escalation team.

edx.org

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution=empty and labels=edx.org
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Issues specific to edx's instance of openedx

escape

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution=empty and labels="escape"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

"Escaped defect": a bug that's reported to us by a third party

Status

colour	Green
title	high

export

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution=empty and labels=export
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Bugs related to course export

Status

colour	Green
title	high

external_contribution

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution=empty and labels=external_contribution
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Bugs related to third-party contributors

Status

colour	Yellow
title	medium

flaky_test

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution=empty and labels=flaky_test
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Flaky tests that should be made less flaky

front_end

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution=empty and labels=front_end
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Front end bugs

Status

colour	Yellow
title	medium

graders

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels=graders
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

related to external graders

grading

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels=grading
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

related to grading courses

Status

colour	Green
title	high

IE

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels=IE
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Internet Explorer

Status

colour	Yellow
title	medium

hotfix

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels=hotfix
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Issues that have been hotfixed

Status

colour	Yellow
title	medium

i18n

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels=i18n
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Issues related to internationalization

Status

colour	Yellow
title	medium

import

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels=import
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Issues related to import

Status

colour	Green
title	high

instructor-dashboard

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels=instructor-dashboard
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Issues related to the instructor dashboard

Status

colour	Yellow
title	medium

instructor_task

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels=instructor_task
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Issues related to executing tasks from the instructor dashboard (bulk email, etc)

Status

colour	Yellow
title	medium

javascript

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels=javascript
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Bugs caused by javascript

Status


colour	Green
title	High

Monitoring

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels=Monitoring
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Bugs that we need more monitoring to fix

logs

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels=logs
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Issues picked from the splunk logs

matlab

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels=matlab
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Issues related to matlab integration

Status

colour	Yellow
title	medium

needs-information

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels=needs-information
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Issues that need more information before they can be acted on

no_escalation

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels="no_escalation"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Issues NOT supposed to picked by escalation team

PM

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels in (PM, pm)
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Issues related by the PM team

Status

colour	Yellow
title	medium

opaque-keys

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels = "opaque-keys"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Issues related to opaque keys

pdf

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels="pdf"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Issues related to the pdf reader

Status

colour	Yellow
title	medium

performance

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels="performance"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Issues related to site performance

Status

colour	Green
title	high

progress-page

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels="progress-page"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Issues related to the progress page

Status

colour	Green
title	high

RCA

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels="RCA"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Bug reports that come out of RCAs

UI

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels="UI"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Issues related to user interface

queueing

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels="queueing"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Issues where instructor tasks get stuck in queueing

scaling

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels="scaling"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Issues related to scaling

transcripts

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels="transcripts"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Issues related to video transcripts

unicode

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels="unicode"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Unicode errors

video

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels in (video, Video)
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Video module errors

Status

colour	Green
title	high

wiki

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels="wiki"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Django wiki bugs

xml

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels="xml"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Bugs related to XML authoring – in or out of studio

Status

colour	Yellow
title	medium

xqueue

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels="xqueue"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Bugs related to xqueue

xqwatcher

Jira Legacy

server	JIRA (openedx.atlassian.net)
jqlQuery	issuetype=Bug and resolution is empty and labels="xqwatcher"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Bugs related to xqwatcher

a11y wcag 2.1 cleanup tasks

Jira Legacy

server	System JIRA
jqlQuery	labels in (wcag2.1,wcag2aa) and project in (educator,learner,PROD)
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Accessibility audit tasks

Status

colour	Blue
title	Product

Configuration

Jira Legacy

server	System JIRA
jqlQuery	issuetype in (bug,task) and resolution is empty and labels="Configuration"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Identify which CR's/Prods required no code and could have been prevented by non-engineering expertise

Status

colour	Blue
title	Product

Escalated

Jira Legacy

server	System JIRA
jqlQuery	labels="Escalated"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Auto-applied when a CR ticket is escalated. Used to track escalated CRs in reporting since status reporting is finicky in Jira

Status

colour	Blue
title	Product

Escalation-fallout

Jira Legacy

server	System JIRA
jqlQuery	issuetype in (bug,task) and resolution is empty and labels="Escalation-fallout"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Remediation work to clean up potential problems from rapid decision-making during escalations

Status

colour	Blue
title	Product

Expedite

Jira Legacy

server	System JIRA
jqlQuery	resolution is empty and labels="expedite"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Flag to identify lower priority issues that if not complete by a certain timeline will become highly escalated.

Status

colour	Blue
title	Product

Grooming

Jira Legacy

server	System JIRA
jqlQuery	resolution is empty and labels="grooming"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Labels for tickets pending review at the next S&E Grooming session.

Status

colour	Blue
title	Product

integration

Jira Legacy

server	System JIRA
jqlQuery	labels="integration"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Third Party Integration requests

Status

colour	Blue
title	Product

Library Upgrades

Jira Legacy

server	System JIRA
jqlQuery	labels="integration"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Upgrading system libraries/dependencies in order to keep code up to date and secure

Status

colour	Blue
title	Product

Pending_Review

Jira Legacy

server	System JIRA
jqlQuery	labels = Pending_Review and status not in (closed, Done)
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Tickets in Blocked or generally pending product or eng lead direction

Status

colour	Blue
title	Product

Reopened

Jira Legacy

server	System JIRA
jqlQuery	issuetype in (bug,task) and resolution is empty and labels="Reopened"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Auto-applied to CR's that are reopened. Used to report on situations where we're potentially resolving issue pre-maturely, or not communicating the resolution well enough.

Status

colour	Blue
title	Product

Root-Cause

Jira Legacy

server	System JIRA
jqlQuery	labels="Root-Cause"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Identifies a ticket where a acute symptom was addressed but the root cause is still unknown and could happen again

Status

colour	Blue
title	Product

Technical-Debt

Jira Legacy

server	System JIRA
jqlQuery	project in (PROD,CR) and resolution is empty and labels="Technical-Debt"
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

work that would improve ability for other teams to code but has low priority

Status

colour	Blue
title	Product

Trend

Jira Legacy

server	System JIRA
jqlQuery	labels = Trend and project in (PROD, CR)
count	true
serverId	13fd1930-5608-3aac-a5dd-21b934d3a4b4

Issues that represent growing or persistent trend with sustained features.

Current examples: Archived-courses, Certificates, Entitlements, Grading, learner-record, ORA, Prerequisites, Proctoring, Masquerade, roles, datesdates

Status

colour	Blue
title	Product

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