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• Respond to GitHub Requests within one business day.

  • Requests should automatically ping the @openedx/tcril-oncall GitHub group.

  • Assign yourself to the issue.

  • If you can’t resolve the request within a day, that is fine. Just give an “Ack” and a general timeline estimate.

  • Please note that users must also be added to the CLA check database. The specifics are in the document linked above documented here.

• By the end of the sprint, ensure each GitHub Request is either:

  • closed, or

  • explicitly reviewed & handed off to the next on-call engineer at the beginning of the following sprint.

• Respond to other pings to the @openedx/tcril-oncall group if they happen.

• Keep an eye on the #ask-tcril Slack channel. If tCRIL-oriented questions come up that nobody is responding to, bring them up in daily standup so we don’t forget about them.

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