*** DRAFT ***
Creating topics/links to provide overview, procedures, and explanations of how the Doc team and Support will use Zendesk Guide to author help content in the edX Help Center.
****************
The following steps detail the process of creating and updating documentation that is published to the edX Help Center, authored in Zendesk Guide. The steps below contain links to pages with detailed information about how to perform that steps.
How content is organized in categories and sections
...
All Help Center knowledge base content is organized in the following tree structure:
Home > Categories > Sections > Articles
Each article must be a child of a section, and each section must be child of a category. You cannot have orphan articles or sections.
The Help Center must have at least one category. Today, the edX Help Center has one category, named FAQs. Categories are the top-level organizing containers of the Help Center. You can use categories as content portals for different products or services, or for different kinds of content. For example, you can create one category for partners and one category for learners. In the future, we've discussed creating categories for learners, course teams, and enterprise/integrations. If you have only one category in your Help Center (as we do today), then the category itself is hidden to end-users, and they see only the sections that are in your Help Center.
The new edX Help Center will have has six main categories (and one FAQ category), containing a number of sections, which will correspond to current edX Learner Guide chapters. These sections will consist of as many articles as needed to cover the relevant content.
...
edX Help Center Structure
Home > Categories > Sections > Articles
...
Home > Programs > Sections > (articles to support chapters)
Home > Credit > Sections > (articles to support chapters)
Home > FAQ > Sections > (articles to support chapters)
...