Notification banners are useful when we need to communicate an important message or change to help center visitors. Examples include system outages, important announcements, or feature releases.
The following steps detail the process of creating, editing, and removing notification banners for the edX Help Center.
...
- Log in to Zendesk.
- On the left, select Manage articles.
- Locate the alert message article that needs updating. The easiest way to find this is to filter on label:
alert-en-US for English alerts
alert-es-419 for Spanish alerts
You can do this by entering the alert label into the search field, and by filtering on Label. - Make the needed updates. For information on formatting, see Style guidelines for help articles in Guide.
- Verify and test the article by selecting Show in Help Center. This launches the article in the current theme and shows how the article appears live in alert banner by selecting Preview and viewing the help center .
Note that article styling, especially if you've copied in content from another source or document, will not always display as expected. You may have to select Source code
, located in the editor toolbar, to adjust the formatting, or reformat the text within the editor window. home page.
Note that testing the documentation is required. - Select Save to save your changes. This will set the article workflow at Work in Progress. The unchanged article is live, and the Progres; the changes to the article alert are not yet visible.
- Select the dropdown arrow next to Save and select Publish to publish your changes.
The alert banner is now live on the help center's home page.
Remove a notification banner
...