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View the Github ticket for proposal status updates

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titleUser Administration

This broad category took about 27% of the support requests, 16% related to LMS users issues and 11% related to Studio permissions. the most common stories in this category are:

  • granting / removing course creator permissions to a user

  • granting course staff permissions to a new user that joined the team or removing them to one that leaves.

  • activating learners that despite having the correct email do not receive the activation email

  • assisting a user with resetting a password

  • assisting users with changing email addresses

  • Deleting user accounts

This category gets about 5% or the total number of requests, but Certificates very important though.

  • For learners, they attest the completion of the course.

  • For administrators, they can be one of the main metrics of the accomplishment of learner goals and is often coupled with the business model that the initiative is using to support the operations.

Most of the challenges with certificates happen at the administrator level: certificate templates per organization, certificates in multiple languages, gating configurations to be able to access certificates or not, reporting on the total numbers of certificates
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titleCertificates configuration
titleAnalyics and reports

Nearly 11% of all requests where related to reports and accessing information, for example:

  • Getting platform level metrics overview

  • Getting platform level reports

  • Getting assistance with the existing course level csv reports

  • Custom queries to the database for specific purposes

Certificates configuration

This category gets about 13% or the total number of requests, and we often confirm during user interviews that Certificates are very important.

  • For learners, they attest the completion of the course.

  • For administrators, they can be one of the main metrics of the accomplishment of learner goals and is often coupled with the business model that the initiative is using to support the operations.

Most of the challenges with certificates happen at the administrator level: certificate templates per organization, certificates in multiple languages, gating configurations to be able to access certificates or not, reporting on the total numbers of certificates issued and the specific certificates issued, allowing to integrate certificates with external tools like digital credentials, linkedin, etc.

Example tickets:

  • “The sender is seeking advice on customizing a certificate template.”

  • “I am reaching out to request assistance with editing a certificate template.”

  • “We would like to implement the ‘effort_hours’ attribute in our certificates and need assistance with this customization.”

  • “I am currently working on creating a certificate template and would like some guidance on how to edit specific sections.”

  • “Dear colleagues, Please replace the certificate template with the new design provided in the attachment.

  • “Hello! I worked with you to have a custom certificate created, but it seems there is an issue.”

  • “Hi team, The customer has requested to create a new certificate for their course.”

  • “Hi team! The customer has requested to add a new certificate template for their program.”

  • “We request, if possible, that you create a custom template for our certificates.”

  • “Hi team, The customer has requested to add a new certificate for their training module.”

Other part of the challenges with certificates happen at the course level: configuring a course to offer certificates, configure that particular certificate for the course if needed, issue certificates, etc. These needs will probably best served in studio and not the administrator console.

  • , The customer has requested to add a new certificate for their training module.”

Other part of the challenges with certificates happen at the course level: configuring a course to offer certificates, configure that particular certificate for the course if needed, issue certificates, etc. These needs will probably best served in the instructor dashboard or Studio. and not the administrator console.

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titleAnalyics and reports

Nearly 11% of all requests where related to reports and accessing information, for example:

  • Getting platform level metrics overview

  • Getting platform level reports

  • Getting assistance with the existing course level csv reports

  • Custom queries to the database for specific purposes

Proposed solution

Overview

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  • The “admin core component will need to have the following capabilities.

    • be able to access the different models in lms and studio

    • be able to access the different models in all the openedx services (credentials or discovery), to enable the extensions posibilities in the admin console.

    • be able to “read” or “be aware of” the settings that are not stored in data models, but in lower layers such as django configs or python package entry points.

  • TBD - comments and contributions are most welcome

UX / UI considerations

  • The UX / UI should be simple and convenient for administrators, who are often used to handling this kind of consoles in many other applications.

  • The UX / UI should be able to accomodate all the flexibility that comes with the “core + extensions” approach.

    • Include any UX/UI designs. COMING SOON.

    • Proposed plan for any relevant usability/UX testing

Other approaches considered

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titleHow does Moodle face this challenge

In moodle, the LMS, the authoring platform and the administration console are all part of the same web application.

image-20240815-170928.png

This interface has a search function that filters all the settings by keywords and presents a list of search results that can directly be interacted with, and a save button for applying the changes made in any of the components of the search results page. This eliminates the need to navigate to a different page for each of the components you want to alter.

image-20240815-171901.png

some of the more elaborated interfaces, even after apperaring in the search results page, will need the user to navigate to a dedicated page, for example this is the page where ad administrator will list and manage users:

image-20240815-192542.png

a few elements of this interface worth hightlight:

  • there is a breadcrum navigation to locate this page in the structure of administration pages or go to the parent category

  • there is the option to manually add a new user

  • Filters can be applied to the list

  • each learner listed has an action(s) button (edit)

  • multiple users can be selected and the same action can be applied to all of them (similar to the way wordpress does)

  • you can download the list of learners in a number of different formats

other pieces that are also complex will have different intefaces, for example here is how roles are assigned to users:

image-20240815-193649.png

moreover, some settings can be defined at different levels, with the setting at the parent level being imposed or being the default for the lower level. (example rss enablements TBD).

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titleHow does Canvas face this challenge

In Canvas, the LMS, the authoring platform and the administration console are all part of the same web application. In Canvas, a user can be granted “subaccount administration”

image-20240816-155240.png

Administrators can find a specific user (learner or instructor) and find out what courses they have assigned and the pages they have viewed. They can also email them from the application.

image-20240816-160403.png

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Plan for long-term ownership/maintainership

  • TBD - comments and contributions are most welcome

Open questions for rollout/releases

  • TBD - comments and contributions are most welcome

Authors

Proposal prepared by Juan Camilo Montoya and Santiago Suarez . Initial review by Felipe Montoya