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Quick Facts

  • 2 week sprint-aligned rotation within standard business hours based on this list.

  • @openedx/tcril-oncall is the GitHub group.

  • Ask for help if you need it!

Details

🔔 What is tcril-oncall?

  • A lightweight rotation of tCRIL engineers, ensuring that someone is always responsible for responding to administrative requests from the community.

❌ What isn’t tcril-oncall?

  • Something that should be done outside of normal working hours.

  • Something that should affect weekends, holidays, or PTO.

  • Pager duty.

  • A designation that you need to handle ALL incoming community requests yourself.

📒 What are the responsibilities?

  • Respond to GitHub Requests within one business day.

    • Requests should automatically ping the @openedx/tcril-oncall GitHub group.

    • Assign yourself to the issue.

    • If you can’t resolve the request within a day, that is fine. Just give an “Ack” and a general timeline estimate.

  • Ensure GitHub Requests get closed within a reasonable time span.

    • Feel free to delegate the actual work to other team members if you’re swamped.

  • Respond to other pings to the @openedx/tcril-oncall group if they happen.

  • Keep an eye on the #openedx-transition and #tcril-2u-openedx channels. If tCRIL-oriented questions come up that nobody is responding to, bring them up in daily standup so we don’t forget about them.

🌀 How does the rotation work?

  • The order of the rotation is defined by the list of people on the tCRIL Engineering homepage, excluding Ed and Jenna.

  • At the semi-weekly Planning Meeting, the on-call engineer switches to the next person in the order. Switching process:

    • Update the @openedx/tcril-oncall GitHub group.

    • The on-call engineer should audit their personal list of assigned issues. For issues that are related to on-call, the engineer can decide to “keep” the issue or “hand off” the issue to the next on-call engineer.

    • Make sure to update the assignee when handing off an issue.

  • If the on-call engineer is on PTO during their turn in the rotation, they should trade days with another engineer or trade the entire sprint. Don’t do on-call from vacation (smile)

🧠 Anything else to know?

Record any access changes or decisions your make in GitHub issues. This will help us keep track of what changes we make and why.

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