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There are two ways to add translated strings to Zendesk Guide so that they'll appear in the edX Help Center. You can use over 30 pre-translated strings by inserting helpers into the page templates. You can also create dynamic content in Zendesk Support.

To add translated text to the edX Help Center templates

Via Dynamic Content:

  1. In Zendesk Support > Admin > MANAGE > Dynamic Content, select add item.
  2. In Dynamic content item title, enter a title for the item. Use text that is similar to the text you're adding to the help template or macro. 
  3. Select English as the default language from the dropdown. Note that English is the default for all dynamic content.
  4. In Content, enter the exact text as you want it to appear in the page template. 
  5. Select Create. 
  6. Select add variant. The New variant page appears.
  7. Fill in the following fields: 
    1. Language: Select the variant language (Latin American Spanish).
    2. Status: Set as Active.
    3. Default: Leave this checkbox unchecked.
    4. Content: Enter the translated content associated with the English dynamic content.
  8. Select Create. A success message appears. 
  9. Under Dynamic content is a Placeholder helper that looks like this: 
    1. Placeholder: {{dc.your_content_here}}
  10. Copy this placeholder. This is the curlybar language that you will need to add to the help center page template.
  11. (screenshot)
  12. (continue with adding in to the page, and add screenshot of the code area.

Via a Template Helper:

  1. In Zendesk Support > Admin > MANAGE > Dynamic Content, select add item.
  2. In Dynamic content item title, enter a title for the item. Use text that is similar to the text you're adding to the help template or macro. 
  3. Select English as the default language from the dropdown. Note that English is the default for all dynamic content.
  4. In Content, enter the exact text as you want it to appear in the page template. 
  5. Select Create. 
  6. Select add variant. The New variant page appears.
  7. Fill in the following fields: 
    1. Language: Select the variant language (Latin American Spanish).
    2. Status: Set as Active.
    3. Default: Leave this checkbox unchecked.
    4. Content: Enter the translated content associated with the English dynamic content.
  8. Select Create. A success message appears. 
  9. Under Dynamic content is a Placeholder helper that looks like this: 
    1. Placeholder: {{dc.your_content_h

Related links:

add several ZD Support links. Link to the Support Google site. 




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