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Date
Participants

Retrospective


What did we do well?

  • Continue
  • Appreciate
    • Revenue Project work

What should we have done better?

  • Start
    • How to effectively share standup status?
    • Know what are our expectations of our Technical Manager?
    • Monthly 1-hour meeting with both Sustaining teams 
    • Not tracking Blocked/Waiting on Reporter times
    • Expectations from New Product Manager (Abstract)
    • Backlog Grooming → Backlog → Prioritized 
    • Use "Internal Only" with Jira
    • Use Engineering Calendar for Annual Leaves. 
    • Daily standup 
  • Stop
  • More
    • Importance of Giving and receiving feedback
  • Others
  • Know what are our expectations of our Technical Manager?
    • Not only technical help but we need other help on the blocked ticket.
    • Blocked or Waiting on Reporter
      • Follow up in person / Ping individuals on slack
    • New Feature help and help setup knowledge share with the team
    • Updates from Cambridge +1
    • Code Review when needed
      • Or redirecting to someone with better context
  • Monthly 1-Hour meeting with both Sustaining teams 
    • Every 1st Monday of the month
    • It would be basic knowledge sharing
    • One hour session from 6 – 7 pm. 
    • We can document that meeting for reference
  • Not tracking Blocked/Waiting on Reporter times
    • Context switching is very difficult for anyone in a team that a ticket.
    • We can assume, if some ticket is blocked for ~5 days, it means, its not high enough priority for them. 
    • Need to think more about this to make it less painful for the dev team.
  • Expectations from New Product Manager (Abstract)
    • Help us showcase and present our team in Cambridge.
      • Know our painful areas with a higher number of bugs (Maybe from the reports) and get in touch with the dev team
      • Plan and address hot areas. 
      • Help develop a healthy environment around Sustaining Team. 
    • Actual vs Expected Behavior 
    • Prioritize CAT-3s in the backlog to Prioritize state. 
    • Find areas our team can work, i.e. find and suggest area which our team take on and improve
    • Help develop a good healthy relationship with course teams and Ed services so that have visibility on our processes. 
      • They feel empowered to respond to tickets
  • Backlog Grooming
    • Prioritized tickets should be groomed. 
    • Who would be moving cat-3s to prioritized?
  • Use Jira ticket security level to "Internal Only". 
    • All Jira tickets cloned into EDUCATOR are internal only.
    • Verify ticket security during triage. 
    • If a ticket has sensitive information that should be Internal Only. 
  • Use Engineering Calendar for Annual Leaves. 
  • Daily Standup 
    • English Language
    • Standup for the Mavericks. 
    • On Time
  • Social / Ethical Work
    • Priority to people who are on foot above all other transportation means. 

Action items

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