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Quick Facts:

Contents

Upcoming Schedule

Schedule. Please adjust as appropriate:

2022

 Past On-Calls

2023

Details

🔔 What is axim-oncall?

  • A lightweight rotation of Axim engineers, ensuring that someone is always responsible for responding to administrative requests from the community.

❌ What isn’t axim-oncall?

  • Something that should be done outside of normal working hours.

  • Something that should affect weekends, holidays, or PTO.

  • Pager duty.

  • A designation that you need to handle ALL incoming community requests yourself.

📒 What are the responsibilities?

  • Respond to GitHub Requests within one business day.

    • Requests should automatically ping the @openedx/axim-oncall GitHub group.

    • Assign yourself to the issue.

    • If you can’t resolve the request within a day, that is fine. Just give an “Ack” and a general timeline estimate.

    • Please note that users must also be added to the CLA check database. The specifics are documented here.

  • By the end of the sprint, ensure each GitHub Request is either:

    • closed, or

    • explicitly reviewed & handed off to the next on-call engineer at the beginning of the following sprint.

  • Respond to other pings to the @openedx/axim-oncall group if they happen.

  • Keep an eye on the #ask-axim Slack channel. If Axim-oriented questions come up that nobody is responding to, bring them up in daily standup so we don’t forget about them.

⁉️ How do I handle requests?

🌀 How does the rotation work?

  • Rotation order is defined at the top of this page.

  • At the semi-weekly Planning Meeting, the on-call engineer switches to the next person in the order. Switching process:

    • Update the @openedx/axim-oncall GitHub group.

    • The on-call engineer should audit their personal list of assigned issues. For issues that are related to on-call, the engineer can decide to “keep” the issue or “hand off” the issue to the next on-call engineer.

    • Make sure to update the assignee when handing off an issue.

  • If the on-call engineer is on PTO during their turn in the rotation, they should trade days with another engineer or trade the entire sprint. Don’t do on-call from vacation (smile)

🧠 Anything else to know?

  • Record any access changes or decisions you make in GitHub issues. This will help us keep track of what changes we make and why.

  • To be on the rotation, you will need admin (“owner”) rights on the openedx GitHub organization, which will confer you admin-level rights to all repositories in the organization. Be judicious with these. In the majority of cases we should be abiding by all normal branch protection rules.

    • Appropriate uses of admin rights include:

      • Handling Axim GitHub Requests.

      • Fixing minutiae like out-of-date documentation links or typos in repository descriptions.

      • Merging without review or CI validation in order to fix CI itself or update repository metadata (openedx.yml).

    • Inappropriate uses include:

      • Merging app code without appropriate review and CI validation.

      • Adding or removing access rights when there is no corresponding Axim GitHub Request.

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