Below is a table containing the UI text strings that are manually translated and managed as dynamic content in Zendesk Support. Zendesk automatically localizes and provides translations for many UI text strings in all supported languages. Learn more about helper template language and how to include these translations in current and future locale help center page templates.
Text String | Spanish String | Template | Location | <div class> or <span class> | Dynamic content code | js code (script.js file) |
|---|---|---|---|---|---|---|
| Help Center | Centro de Ayuda | header.hbs | header on all pages First part of breadcrumb path (picked up from Help Center name set in ZD Guide Settings, NOT from this dynamic content) | <span class="help-center-name"> | {{dc.help_center}} | |
| Help us to improve our Help Center! | Ayúdanos a mejorar nuestro Centro de Ayuda! | article_page.hbs | Bottom of page below the Helpful Y/N buttons and above the link to the feedback link | Add <div> or <span> for article survey | {{dc.help_us_to_improve_our_help_center}} | |
How can we help you? | ¿En qué podemos ayudarte? | home_page.hbs | hero | <div class="hero-inner"> | {{dc.hero_text}} | |
| Enter search terms here | Introduzca los términos de búsqueda aquí | home_page.hbs | hero (inside search field) | <div class="hero-inner"> | N/A | // search placeholder change text // var currentLanguage = $('html').attr('lang').toLowerCase(); if(currentLanguage === "es-419") { $('.search #query').attr('placeholder','Introduzca los términos de búsqueda aquí' );} |
Popular article topics | Temas populares de búsqueda | home_page.hbs | hero | <div class="hero-inner"> | {{dc.popular_search_topics}} | |
Can’t find what you’re looking for? | ¿No puedes encontrar lo que estás buscando? | footer.hbs | footer | <div class="subfooter"> | {{dc.need_more_help}} | |
| Send us your feedback | Envíanos tus comentarios | article_page.hbs | Bottom of page below the Helpful Y/N buttons, below "Help us to improve our Help Center!" | Add <div> or <span> for article survey | {{dc.send_us_your_feedback}} | |
| Submit a ticket | Enviar una solicitud | footer.hbs | footer | <div class="subfooter"> | {{dc.submit_a_request}} | |
All hyperlinks | assorted | home_page.hbs article_page.hbs | hero image/popular search topics: Popular topics (which will change when needed):
| <div class="quick-search"> Example for Course information link: <a class="link" href="https://support.edx.org/hc/en-us/categories/115002269607-Courses">Course information,</a> | ||
All other strings | Automatically translated text strings (referred to as keys) provided via Zendesk global helper template language. | various | various | n/a - uses t global helper |
Note that, when adding dynamic content to a template, it's necessary to change the text formatting as follows:
From the provided placeholder text:
{{dc.submit_a_request}}
To
{{dc 'submit_a_request'}}
Zendesk does not provide a reason (or guidance) as to why you need to remove the period, and add single quotes around the placeholder name. Just do it!
Helpful Links: