Many changes related to JWTs, even those made outside of 2U/edX, will still affect 2U/edX once merged. This may affect monitoring and communication, and this document contains some 2U/edX specific details for this reason.
It is easy to cause issues when making changes to JWTs. This document is a place where we can capture things you should think about or be aware of when making these changes.
TODO: These private dashboards should probably be consolidated and reviewed for what is providing useful information.
Communication of changes
See page warning for explanation for including 2U/edx specific information.
Communicate any changes to support.
Although problems are likely to affect authentication, we’ve seen a variety of issues that did not obviously relate to JWT changes, at least at first. Ensure that any new support issues in the following day are tracked back to a start time to see if it aligns.
Potentially provide early warning to partners (e.g. enterprise or other third-party users using JWTs) for certain types of changes.
Communicate any changes to warroom for visibility.